SMM panel terms and conditions

1. Who these terms are between

These terms are between you and Intech Panel ("we", "us"), the operator of this platform. They apply from the moment you create an account, and by creating one you accept them. If you do not accept them, do not create an account.

2. What the service is

We rent you a hosted SMM panel: the software, the hosting, the updates and the support around it, billed monthly. We do not sell social media engagement ourselves and we are not a party to anything you sell through your panel. What you buy from us is the panel; what you do with it is your business, and it is yours to run and to answer for.

3. Your account

• You must give accurate details when you register and keep them current.
• You are responsible for your password, your API keys, and everything done with them. Tell us immediately if you believe someone else has access.
• One person or business may hold one account unless we agree otherwise in writing.
• You must be old enough to enter a contract where you live.

4. Billing

• Plans are prepaid monthly, per panel. The month is charged before it starts, not after it ends.
• Each panel is billed on its own date, so two panels are two charges.
• Prices are in the currency shown at checkout and exclude any taxes, bank charges or payment-gateway fees applied at your end.
• If a charge fails, the panel may be suspended until it succeeds. Suspension does not pause or extend the month already paid for.
• We may change prices with notice. A change never applies to a month already paid for.

5. No refunds

All payments are final and non-refundable. This covers the first month, every month after it, plan upgrades, and any funds added to an account balance. It applies whether the panel was used heavily, lightly or not at all, and whether you cancel on the first day of a month or the last. Time you do not use is not refunded, in whole or pro-rata.

Where we are satisfied that a billing mistake was ours — a duplicate charge, a panel that was paid for and never provisioned, a charge taken after a cancellation, or downtime caused by us — we put it right by provisioning what was paid for, by adding the lost days, or by crediting your account balance. That is a correction, not a refund: the money stays with us as credit you can spend on any panel or plan you run with us.

If you believe you were billed wrongly, raise a ticket before opening a dispute with your bank or card issuer. A dispute freezes the payment while it is investigated and is slower than a ticket.

6. Cancelling

You may cancel at any time. There is no notice period and no cancellation fee. Your panel keeps running to the end of the month you have already paid for and is not charged again. After that the panel is deactivated, and its data may be deleted once a reasonable period has passed — export anything you need before you cancel.

7. Acceptable use

You may not use a panel, or allow it to be used, to:

• break the law of your country or of India, or the terms of any platform whose services are resold through you;
• send spam, run phishing, distribute malware, or attack or probe systems you do not own;
• publish or promote sexual content involving minors, incitement to violence, or hate speech;
• impersonate another person or business, including us;
• resell access in a way that hides who is operating the panel, or defraud your own customers;
• overload, disrupt or attempt to gain unauthorised access to our infrastructure or to another customer's panel.

We may suspend or close a panel that breaks this clause, with or without notice depending on the seriousness. No payment is returned when that happens.

8. Providers and what you sell

The services you list on your panel are usually bought from third-party providers you choose and connect yourself. We do not control their quality, speed, pricing or availability, and a provider failing to deliver is not a fault of the platform. Rates, delivery times and refill or cancellation rules for those services are between you, your provider, and your own customers.

9. Your customers

Your panel's customers are yours, not ours. You set your prices, you take their money, you answer their tickets and you decide your own refund policy toward them. Money your customers pay you never passes through us, and we cannot return it to them on your behalf.

10. Data

Each panel has its own database. You own your panel's content and customer data; we hold it in order to run the service, and we handle it as described in our privacy policy. We take backups for our own recovery purposes; they are not a substitute for your own exports.

11. Availability and support

We aim to keep panels running continuously and to answer tickets promptly, but the service is provided on an "as is" and "as available" basis. Maintenance, upstream network problems, provider outages and events outside our control can interrupt it. Unless we have agreed a specific service level in writing, we do not guarantee any particular uptime or response time.

12. Changes to the service and to these terms

We develop the platform continuously: features are added, changed and occasionally removed. We may update these terms; the current version is always the one on this page, and continuing to use the service after a change means you accept it. Material changes will be announced in the panel or by email.

13. Liability

To the extent the law allows, we are not liable for lost profits, lost customers, lost data, or any indirect or consequential loss arising from your use of the platform. Where we are liable, our total liability for any claim is limited to the fees you paid us for the panel concerned in the three months before the claim arose.

14. Suspension and termination by us

We may suspend or terminate an account for non-payment, for a breach of clause 7, or where required by law. Where the reason is not urgent we will tell you first and give you a chance to put it right. Termination does not entitle you to a refund of anything already paid.

15. Governing law

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute arising from them.

16. Contact

Questions about these terms are best raised as a ticket from inside your panel, or by email if you cannot sign in. Ask before you sign up rather than after — we would rather explain something than have you discover it later.